Welcome to Auera By MS. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms.
Please read these Terms carefully before using our website or placing an order.
1. About Auera By MS
Auera By MS is an online retailer specializing in artificial and fashion jewellery, including bridal jewellery, Kundan sets, earrings, bangles, necklaces, and other jewellery accessories.
Throughout these Terms, the words "Auera By MS," "we," "us," and "our" refer to Auera By MS.
The words "you" and "customer" refer to any person accessing our website or purchasing our products.
2. Use of Our Website
By using our website, you agree to:
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Provide accurate and complete information when placing an order.
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Use the website only for lawful purposes.
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Not attempt to interfere with the website's functionality or security.
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Not use our website to engage in fraudulent, abusive, or unauthorized activities.
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Not copy, reproduce, distribute, or misuse our website content without our permission.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
However, slight variations may occur due to:
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Lighting used during photography
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Different screens and device settings
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Photography angles
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Manufacturing or finishing variations
Such differences do not necessarily indicate that the product is defective.
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.
4. Artificial Jewellery
The products sold by Auera By MS are artificial/fashion jewellery and are not represented as solid gold, natural precious gemstones, or fine jewellery unless specifically stated otherwise in the product description.
Artificial jewellery requires appropriate care. Exposure to water, perfume, cosmetics, sweat, chemicals, or improper storage may affect its appearance and finish.
Customers are responsible for following appropriate jewellery-care practices.
5. Product Availability
All products are subject to availability.
We may limit quantities, discontinue products, or change product availability at any time without prior notice.
If an item becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the affected portion of the order.
6. Prices
Product prices displayed on our website may change at any time without prior notice.
Prices may be affected by promotions, discounts, product updates, or other business considerations.
The applicable price will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.
Any applicable shipping charges, taxes, or other charges will be communicated during the purchasing process where applicable.
7. Orders
When you place an order, you are making a request to purchase the selected products.
We reserve the right to accept, reject, or cancel an order for legitimate reasons, including:
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Product unavailability
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Incorrect product or pricing information
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Payment problems
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Incorrect customer information
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Suspected fraud or unauthorized activity
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Delivery limitations
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Other operational reasons
If we cancel an order for which payment has already been received, any applicable refund will be handled according to our Payment and Refund policies.
8. Customer Information
You are responsible for ensuring that all information provided during checkout is accurate and complete.
This includes your:
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Full name
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Phone number
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Email address
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Billing information
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Shipping address
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Any other information required to process your order
Auera By MS is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information supplied by the customer.
9. Payment
We may offer payment methods such as Cash on Delivery, bank transfer, debit or credit cards, and other online payment methods depending on availability.
Payment must be successfully completed or confirmed according to the payment method selected before an order can be processed.
For more information, please refer to our Payment Policy.
10. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the estimated timeframe provided.
However, delivery dates are estimates and are not guaranteed.
Delays may occur because of courier issues, weather, public holidays, high order volumes, incorrect addresses, customs procedures, or other circumstances outside our reasonable control.
For more information, please refer to our Shipping Policy.
11. Exchanges and Returns
Exchanges and returns are subject to the conditions outlined in our Exchange & Return Policy.
Products may need to be unused, unworn, undamaged, and in their original packaging to qualify.
Please contact our customer support team before sending any product back.
12. Promotions and Discounts
From time to time, Auera By MS may offer promotional codes, discounts, sales, or special offers.
Promotions may have specific terms, expiry dates, product exclusions, or other conditions.
Unless otherwise stated:
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Promotional offers cannot be combined.
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Discounts cannot be exchanged for cash.
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Promotional codes must be used within their stated validity period.
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We reserve the right to modify or cancel promotions where necessary.
13. Intellectual Property
All content available on the Auera By MS website, including but not limited to:
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Logos
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Brand names
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Product photographs
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Graphics
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Text
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Product descriptions
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Designs
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Website layouts
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Videos
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Marketing materials
is owned by or licensed to Auera By MS and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
14. Customer Reviews and Feedback
If you submit a review, testimonial, photograph, comment, suggestion, or other feedback to Auera By MS, you agree that we may use it for legitimate business and marketing purposes, subject to applicable law and our privacy practices.
You should not submit content that:
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Is false or misleading
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Violates another person's rights
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Contains offensive or unlawful material
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Infringes intellectual property rights
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Contains confidential or sensitive personal information
We reserve the right to remove or decline to publish submitted content at our discretion.
15. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, courier services, analytics tools, social media platforms, or other external services.
These third parties may operate under their own terms and privacy policies.
Auera By MS is not responsible for the content, policies, availability, or practices of third-party services that are outside our control.
16. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
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Available without interruption
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Free from errors
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Free from viruses or harmful components
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Completely accurate or current
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
17. Limitation of Liability
To the extent permitted by applicable law, Auera By MS will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Auera By MS, its owners, employees, representatives, and service providers harmless from claims, losses, damages, or expenses arising from:
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Your misuse of our website
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Your violation of these Terms
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Your violation of applicable laws
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Your infringement of another person's rights
19. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our privacy practices.
20. Changes to These Terms
Auera By MS reserves the right to update, modify, or replace these Terms of Service at any time.
Changes will become effective when they are posted on this page unless otherwise stated.
We encourage you to review these Terms periodically.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms shall be interpreted and applied in accordance with the applicable laws and regulations governing the relationship between Auera By MS and its customers.
Any disputes will be handled in accordance with applicable legal requirements.
22. Contact Us
If you have any questions regarding these Terms of Service, your order, our policies, or your experience with Auera By MS, please contact our customer support team through the contact information provided on our website.
When contacting us regarding an order, please provide your order number so that we can assist you efficiently.
Auera By MS
Artificial Jewellery • Elegant Designs • Timeless Style
Thank you for choosing Auera By MS. We appreciate your trust and look forward to being part of your special moments. ✨
