Everything You Need to Know About Auera By MS ✨
We’ve answered some of the most common questions about our jewellery, orders, delivery, payments, and customer support. If you still need help, our customer support team is always here for you.
General Questions
1. What type of jewellery does Auera By MS sell?
Auera By MS specializes in beautiful, high-quality artificial and fashion jewellery, including bridal sets, Kundan sets, earrings, bangles, necklaces, and other elegant accessories designed to complement every occasion.
2. Is Auera By MS jewellery real gold?
Our jewellery is artificial/fashion jewellery and is designed to give you a luxurious and elegant look without the price of traditional fine jewellery.
3. Will the jewellery look exactly like the pictures?
We make every effort to display our products as accurately as possible. However, slight differences in colour, shine, or appearance may occur due to lighting, photography, and individual screen settings.
Orders & Payments
4. How can I place an order?
Simply browse our website, select your favourite jewellery, choose the required options if available, and proceed to checkout. Follow the instructions to enter your details and complete your order.
5. Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation through the contact information provided during checkout.
6. Can I cancel or modify my order?
If you need to cancel or change your order, please contact our customer support team as soon as possible. Requests may not be possible once an order has been processed or dispatched.
7. What payment methods do you accept?
Available payment methods are displayed during checkout. Please select your preferred option from the payment methods available for your order.
Delivery & Shipping
8. How long will my order take to arrive?
Delivery times can vary depending on your location, order processing time, and courier service. You’ll receive relevant shipping information once your order is dispatched.
9. Can I track my order?
If tracking is available for your shipment, the tracking information will be shared with you once your order has been dispatched.
10. What should I do if my order is delayed?
If your order has taken longer than the expected delivery period, please contact our customer support team with your order details. We’ll be happy to check the status for you.
11. What if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order and provide your order details along with clear photographs of the item and packaging. Our team will review the issue and guide you through the next steps.
Exchanges & Returns
12. Do you offer exchanges or returns?
Exchange and return options depend on our current policy and the condition of the product. Please review our exchange/return policy or contact customer support before sending anything back.
13. Can I exchange jewellery after wearing it?
For hygiene and quality reasons, products generally need to be unused and in their original condition for an exchange to be considered. Please contact our team for the applicable requirements.
14. What should I do if I want to exchange my order?
Contact our customer support team with your order number and reason for the exchange. Our team will guide you through the process and provide the relevant instructions.
Jewellery Care
15. How should I take care of my artificial jewellery?
To maintain the beauty and shine of your jewellery, keep it away from water, perfumes, sprays, lotions, sweat, and harsh chemicals. Store each piece in a dry, clean place when not in use.
16. Can I wear Auera By MS jewellery while showering or swimming?
We recommend avoiding contact with water, swimming pools, and excessive moisture to help preserve the finish and appearance of your jewellery.
17. How should I store my jewellery?
Store your jewellery in a cool, dry place, preferably separately in a jewellery box or pouch. Avoid keeping different pieces tangled together to help prevent scratches and damage.
Customer Support
18. How can I contact Auera By MS?
You can reach our customer support team through the contact options provided on our website. Please include your order number when contacting us about an existing order so we can assist you more quickly.
19. How quickly will customer support respond?
Our team aims to respond to customer queries as quickly as possible during our support hours.
20. I have another question. Who can I contact?
If your question isn’t answered above, don’t hesitate to reach out to us. We’re always happy to help.
Still Have Questions? 💖
We’re just a message away.
At Auera By MS, we’re committed to making your jewellery shopping experience simple, smooth, and enjoyable.
Shop with confidence. Wear your elegance. Shine with Auera By MS. ✨
