payment policy

Payment Policy

Last Updated: August 30, 2026

At Auera By MS, we aim to make your shopping experience simple, convenient, and secure. This Payment Policy explains the payment methods, order confirmation, payment processing, and other payment-related terms applicable to purchases made through our website.

1. Accepted Payment Methods

Auera By MS may offer multiple payment options depending on your location and availability, including:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Debit or Credit Card

  • Online Payment Methods

  • Other payment methods displayed during checkout

The payment methods available to you will be shown during the checkout process.

2. Cash on Delivery

Where Cash on Delivery is available, customers can pay the applicable order amount when the package is delivered.

Customers are responsible for ensuring that they are available to receive the order and have the required amount ready for payment.

COD availability may vary depending on the delivery location, order value, or other circumstances.

3. Online Payments

For online payments, customers may be redirected to or use a third-party payment service provider.

Payment information may be processed securely by the relevant payment provider. Auera By MS does not intentionally store complete payment card details on its own systems unless required and permitted by applicable law.

Customers should ensure that the payment information entered during checkout is accurate.

4. Bank Transfers

If bank transfer is available as a payment option, customers may be required to transfer the applicable order amount to the bank account details provided by Auera By MS.

An order may not be processed until the payment has been successfully received and verified.

Customers may be asked to provide proof of payment or transaction details to help us verify the payment.

Important: Please only make payments using official payment details provided by Auera By MS through our authorized communication channels.

5. Order Confirmation

Submitting an order through our website does not necessarily guarantee acceptance of the order.

Once your order has been successfully received and confirmed, you may receive an order confirmation through the contact details provided during checkout.

Auera By MS reserves the right to cancel or decline an order in circumstances such as:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Other legitimate business or operational reasons

If an order is cancelled after payment has already been received, any applicable refund will be handled according to our refund procedures.

6. Payment Verification

For certain orders, we may need to verify payment or customer information before processing the order.

This may be done to protect customers and Auera By MS from unauthorized transactions, fraud, or other payment-related issues.

Additional information may be requested when reasonably necessary for verification.

7. Pricing and Taxes

All product prices displayed on our website are subject to change without prior notice.

The final amount payable may include applicable:

  • Product price

  • Shipping charges

  • Taxes or government charges, where applicable

  • Other charges clearly communicated during checkout

The total amount payable should be reviewed carefully before completing your purchase.

8. Payment Errors

If you experience an error while making a payment, please do not repeatedly submit the payment without first checking whether the transaction was successful.

If an amount has been deducted from your account but your order has not been confirmed, please contact our customer support team and provide the relevant transaction details.

Our team will assist in verifying the payment status.

9. Duplicate Payments

If you believe you have accidentally made multiple payments for the same order, please contact us as soon as possible.

Provide your order number and relevant transaction information so that we can investigate and assist you.

10. Refunds

Where a refund is approved under our applicable policies, the refund will generally be processed using the appropriate payment method or method communicated by our team.

Processing times may vary depending on the payment provider or financial institution.

Please note that it may take additional time for a financial institution or payment provider to reflect a processed refund in the customer's account.

11. Fraud Prevention

Auera By MS takes reasonable measures to prevent unauthorized transactions and fraudulent activity.

We reserve the right to hold, verify, cancel, or decline transactions that we reasonably believe may involve fraudulent, unauthorized, or suspicious activity.

12. Third-Party Payment Providers

Certain payments may be processed through third-party payment gateways or financial service providers.

These providers may have their own terms, conditions, security practices, and privacy policies.

Auera By MS is not responsible for policies or practices that are outside our control. Customers should review the relevant payment provider's terms where appropriate.

13. Payment Security

We take reasonable steps to protect payment-related information and customer data.

However, no online payment or electronic transmission can be guaranteed to be completely secure. Customers should take appropriate precautions when entering payment information online and should never share passwords, OTPs, PINs, or other confidential payment credentials with anyone claiming to represent Auera By MS.

Auera By MS will never ask you to share your OTP, PIN, CVV, or account password.

14. Policy Updates

Auera By MS may update this Payment Policy from time to time to reflect changes to our payment methods, services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding payments, failed transactions, order confirmation, refunds, or any other payment-related matter, please contact the Auera By MS Customer Support Team through the contact information provided on our website.

Please include your order number and relevant transaction details when contacting us about a payment issue.

Auera By MS

Secure Shopping. Seamless Payments. Timeless Elegance. ✨