At Auera By MS, we want your jewellery to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
Once you place an order, our team carefully prepares and packages your jewellery for dispatch.
Orders are generally processed within 1–3 business days, subject to product availability, order volume, and any circumstances that may affect processing.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive the relevant shipping information where tracking is available.
2. Delivery Time
Delivery times depend on your location and the courier service used for your order.
Estimated delivery times may vary due to:
-
Your delivery location
-
Courier schedules
-
Weather conditions
-
Public holidays
-
High order volumes
-
Unexpected logistical delays
-
Other circumstances outside our control
Any delivery timeframe displayed on our website should be considered an estimated timeframe rather than a guaranteed delivery date.
3. Shipping Areas
Auera By MS may offer delivery to selected locations within Pakistan and, where available, international destinations.
Shipping availability and charges may vary depending on the destination. Available shipping options and applicable charges will be displayed during checkout or communicated by our customer support team.
4. Shipping Charges
Shipping charges may vary based on:
-
Delivery location
-
Order size or weight
-
Selected shipping method
-
Domestic or international destination
Any applicable shipping charges will be displayed during checkout or communicated before the order is finalized.
From time to time, Auera By MS may offer free shipping promotions or special delivery offers.
5. Order Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact our customer support team.
6. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully check your:
-
Full name
-
Phone number
-
House/building number
-
Street/address
-
Area
-
City
-
Postal code, where applicable
Auera By MS is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible. We will try to assist you before the order is dispatched, but changes cannot always be guaranteed.
7. Delayed Orders
Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Delays may result from:
-
Courier-related issues
-
Weather or natural events
-
Public holidays
-
High-volume periods
-
Incorrect or incomplete addresses
-
Remote-area delivery
-
Customs procedures for international shipments
-
Other circumstances beyond our control
If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.
8. Lost or Missing Packages
If your order is marked as delivered but you have not received it, please contact us as soon as possible.
We may work with the relevant courier service to investigate the shipment.
Please ensure that you have also checked with household members, building reception/security, neighbours, or other individuals who may have accepted the package on your behalf.
9. International Shipping
For international orders, delivery times may vary significantly depending on the destination and customs procedures.
International customers may be responsible for any applicable:
-
Customs duties
-
Import taxes
-
Clearance fees
-
Local government charges
-
Other destination-country charges
These charges, where applicable, are generally determined by the destination country and are outside the control of Auera By MS.
Customers are responsible for understanding and complying with the import requirements applicable to their country.
10. Delivery Attempts
The courier may make one or more delivery attempts depending on its policies.
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the shipment may be returned to the sender or held by the courier.
Additional shipping charges may apply if an order needs to be re-dispatched due to circumstances attributable to the customer.
11. Damaged Packages
We carefully package our jewellery before dispatch. However, if your package arrives visibly damaged, please document the condition of the package and contact our customer support team as soon as possible.
If the jewellery itself is damaged, please provide clear photographs of the item and packaging so our team can assess the situation and guide you through the applicable exchange process.
12. Packaging
Every Auera By MS order is carefully packed to help protect your jewellery during transportation.
Please retain the original packaging until you have inspected your order and confirmed that everything has arrived safely.
13. Changes to Shipping Policy
Auera By MS reserves the right to update or modify this Shipping Policy when necessary.
Any changes will be reflected on this page, along with an updated "Last Updated" date.
14. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact the Auera By MS Customer Support Team through the contact information provided on our website.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
Auera By MS
Beautiful jewellery, carefully packed and delivered with care. ✨
Thank you for choosing Auera By MS.
