At Auera By MS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Auera By MS, we may collect information that you voluntarily provide to us, including:
-
Full name
-
Email address
-
Phone number
-
Billing and shipping address
-
Order and purchase information
-
Payment-related information
-
Information you provide when contacting our customer support team
-
Reviews, feedback, or other information you voluntarily submit
We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
-
Process and fulfill your orders
-
Confirm and communicate with you about your purchases
-
Arrange delivery and shipping
-
Provide customer support
-
Respond to your questions, requests, and feedback
-
Process exchanges, returns, or other order-related requests
-
Improve our website, products, and services
-
Personalize your shopping experience
-
Detect and prevent fraudulent or unauthorized activity
-
Maintain the security and functionality of our website
-
Send promotional or marketing communications where permitted and where you have provided the appropriate consent
3. Payment Information
When you make a purchase, your payment may be processed through third-party payment providers. Depending on the payment method you choose, your payment information may be handled directly by the relevant payment service provider.
Auera By MS does not intend to store complete payment card details on its own systems unless specifically required and lawfully permitted.
You should review the privacy policies of the payment provider you use to understand how your payment information is handled.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business and provide services to you. These may include:
-
Courier and delivery companies
-
Payment processing providers
-
Website hosting and technology providers
-
Customer support and communication services
-
Analytics and marketing service providers
-
Professional advisers where necessary
-
Government authorities or law enforcement agencies where required by applicable law
We only aim to share information that is reasonably necessary for the relevant purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
-
Remember your preferences
-
Keep items in your shopping cart
-
Understand how visitors use our website
-
Improve website functionality
-
Analyze website performance
-
Provide relevant marketing or advertising where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Marketing Communications
If you have opted in to receive marketing communications from us, we may contact you with information about new collections, promotions, offers, products, and other updates from Auera By MS.
You can request to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional and order-related communications may still be sent when necessary to complete or manage your purchase.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Third-Party Services and Links
Our website may contain links to third-party websites, services, or platforms.
Auera By MS is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party service you access through our website.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
11. Your Privacy Rights
Depending on the laws applicable to you, you may have certain rights regarding your personal information, which may include the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate information
-
Request deletion of certain personal information
-
Withdraw consent where processing is based on consent
-
Object to certain uses of your information
-
Request restrictions on certain processing activities
-
Opt out of certain marketing communications
To make a privacy-related request, please contact our customer support team. We may need to verify your identity before completing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact the Auera By MS Customer Support Team through the contact information provided on our website.
Auera By MS
Artificial Jewellery • Timeless Elegance • Everyday Glamour
Your privacy matters to us, and we are committed to handling your information responsibly and transparently.
